Craftex, LLC respects your privacy and is committed to protecting the information you provide to us. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, contact us, submit a form, request a quotation, register for training, or interact with our website and marketing activities.

1) What This Policy Covers

This Privacy Policy applies to information collected through the Craftex website, including information submitted through contact forms, quotation forms, training forms, emails, and other communications.
By using our website, you acknowledge the practices described in this Privacy Policy.

2) Information We Collect

A) Information you provide

We may collect information you choose to provide, such as:

• Name, email address, phone number, company name
• Mailing address (if you provide it)
• Messages submitted through contact/quote/training forms
• Training or certification-related details you provide (for scheduling, attendance, certificate records, etc.)

We only request information that is reasonably necessary to respond to your inquiry, provide requested services, or communicate with you.

B) Information collected automatically

When you use our website, we may automatically collect:

• IP address and approximate location (derived from IP)
• Device type, browser type, and operating system
• Pages visited, links clicked, and time spent on the website
• Referring and exit pages, cookie identifiers, and general usage info

This information helps us understand how visitors use our website, improve performance, and maintain security.

C) Information from third-party services

We may receive information through third-party services that support our website, analytics, communications, and marketing activities, including Google Analytics, Meta/Facebook, Mailchimp, Odoo Email Marketing, and hosting providers.

3) How We Use Your Information

We may use the information we collect to:

• Respond to your questions, inquiries, and quotation requests
• Communicate about our products, services, and training records
• Manage consultation requests and improve user experience
• Send marketing or promotional emails when appropriate
• Maintain website security, detect fraud, and comply with legal requirements

4) Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve functionality, understand website usage, and support our marketing activities. You can manage or disable cookies through your web browser settings. Please note that disabling certain cookies may affect some website features or functionality.

5) How We Share Information

We may share information with trusted service providers when necessary to operate our website and business (such as hosting, maintenance, analytics, and email marketing providers). We may also disclose information to comply with legal processes, protect our rights, or during a business transaction like a merger or asset sale. We do not sell or share your personal information with unauthorized third parties.

6) Email Communications

If you provide your email address, we may use it to respond to inquiries or send information about products, services, and training. You can stop receiving marketing emails at any time by clicking the Unsubscribe link or contacting us directly at info@craftexwall.com.

7) Data Retention

We retain information for as long as reasonably necessary for operational requirements, training/certification recordkeeping, legal/regulatory compliance, and resolving disputes. When no longer required, information is securely deleted or anonymized.

8) Information Security

We use reasonable technical, administrative, and organizational measures to help protect personal information. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

9) Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.

10) Your Privacy Choices

You may contact us to access, correct, or request deletion of your personal data, or to opt out of marketing emails. Contact us at info@craftexwall.com.

11) International Visitors

Craftex, LLC is based in the United States. If you access our website from Pakistan or another country, your information may be transferred to and processed in the United States or other locations.

12) Third-Party Websites

Our website may contain links to third-party websites with independent privacy policies. We are not responsible for their content or privacy practices.

13) Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised Effective Date.

14) Contact Us

If you have questions about this Privacy Policy, please contact us at:

Craftex, LLC
Valencia Town, DHA, Pakistan
Email: ammarchaudhary17@gmail.com
Phone: +92 (309) 4546555