Craftex is committed to making the delivery of our products as convenient and reliable as possible. Because many of our products are construction and finishing materials that may require special handling, delivery arrangements can vary depending on the product, order size, destination, and delivery requirements.

1) Shipping Area

We primarily deliver products to locations within Pakistan.

Delivery availability may depend on:

• Product type
• Order quantity and weight
• Delivery location
• Availability of courier or freight services
• Accessibility of the delivery address
• Special handling or transportation requirements

For locations that are difficult to access or outside our standard delivery areas, additional arrangements or charges may apply.

Please contact us before placing an order if you are unsure whether delivery is available to your location.

2) Shipping Charges

Shipping and delivery charges may vary depending on the size, weight, quantity, product type, and destination of your order.

For certain products, particularly heavy construction materials, chemicals, coatings, flooring systems, or large-volume orders, delivery charges may be provided separately through a quotation.

Shipping charges may be:

• Included in the product quotation
• Calculated based on the delivery address
• Confirmed separately before dispatch
• Arranged through a third-party courier or freight service

Craftex may require confirmation of applicable delivery charges before an order is dispatched.

3) Order Processing and Delivery Times

Order processing and delivery times are estimates and may vary depending on product availability, order size, destination, transportation arrangements, and other circumstances.

Delivery may be delayed because of:

• Courier or freight service delays
• Weather conditions
• Road conditions
• Public holidays
• Transportation restrictions
• Product availability
• Supply chain issues
• Incorrect or incomplete delivery information
• Circumstances beyond Craftex’s reasonable control

Any delivery timeframe provided by Craftex should therefore be considered an estimate and not a guaranteed delivery date unless specifically confirmed in writing.

4) Delivery Address and Access Requirements

Customers are responsible for providing accurate and complete delivery information, including:

• Customer name
• Complete delivery address
• City and area
• Contact phone number
• Any relevant building, gate, or access instructions

Customers are also responsible for ensuring that the delivery location can safely and legally receive the shipment.

For large or heavy orders, customers may need to provide suitable access for delivery vehicles and sufficient space for unloading.

Any additional costs caused by:

• Incorrect or incomplete addresses
• Failed delivery attempts
• Lack of access
• Waiting time
• Redelivery
• Storage
• Special unloading requirements
• Other customer-related delivery issues

may be charged to the customer.

5) Delivery Inspection and Damaged Shipments

Customers should inspect their shipment as soon as it is delivered.

If you notice visible damage to the packaging, containers, pallets, or products:

• Inspect the shipment before accepting it, where reasonably possible
• Take clear photographs of the damaged packaging and products
• Inform the delivery person or courier immediately
• Note the damage on the delivery receipt or relevant delivery document, where applicable
• Contact Craftex as soon as possible with photographs and details of the damage

If damage is discovered after delivery, please notify Craftex promptly and provide photographs, order details, and a description of the issue.

Damage claims may be subject to the applicable courier, freight provider, manufacturer, or Craftex claim procedures.

Customers should not use damaged products until the matter has been reviewed.

6) Incorrect Address, Refused Delivery, or Failed Delivery

If an order cannot be delivered because of an incorrect address, incorrect contact information, refusal to accept the shipment, or failure to receive the order, additional delivery or return charges may apply.

Depending on the circumstances, the customer may be responsible for:

• Original delivery charges
• Return transportation charges
• Redelivery charges
• Storage charges
• Courier or freight fees
• Other reasonable charges resulting from the failed delivery

We will communicate with the customer where possible to arrange an appropriate solution.

7) Local Pickup

Where local pickup is available, customers may be able to collect their orders from a designated Craftex location.

Pickup arrangements, collection times, identification requirements, and any applicable conditions will be confirmed when the order is approved.

Customers are responsible for arranging suitable transportation for products collected from our location.

For heavy, large, or chemical products, customers should ensure that their vehicle and transportation arrangements are suitable and safe for the products being collected.

8) Special Handling and Construction Materials

Certain Craftex products may require special transportation or handling because of their weight, size, packaging, chemical composition, or other characteristics.

Additional delivery requirements or charges may apply to such products.

Customers are responsible for following applicable product handling, storage, transportation, and safety instructions after receiving the products.

9) Delivery to Project Sites

If products are being delivered directly to a construction site, commercial property, factory, warehouse, or other project location, the customer is responsible for ensuring:

• Safe vehicle access
• Suitable unloading conditions
• Authorized personnel are available to receive the shipment
• The delivery location is accessible during the agreed delivery period
• Any required site permissions or security arrangements are completed

Craftex and its delivery partners are not responsible for delays or additional costs caused by site conditions or access restrictions that were not communicated before delivery.

10) Questions About Shipping and Delivery

If you have questions about shipping, delivery charges, order processing, or delivery availability, please contact us before placing your order.

Craftex, LLC
Valencia Town, DHA
Pakistan
Email: ammarchaudhary17.com
Phone: +92 (309) 4546555